Specific conditions fibre optics
1- LINE FEE
a) The amount of the monthly line fee is included in the price of the fibre optics pack.
2- DETAIL OF Landline CALLS
a) Unlimited calls to national landlines every month (billing cycle) and 60 minutes to mobile.
b) Once the mobile call limits are reached from the landline, calls will be billed at 24.20 cents /min + call set at 20 cents.
c) Special charges for landline calls, see https://parlem.com/numeracio-especial/
main line associated with the pack
a) Monthly subscriptions that are renewed on the 1st of each month and the previous month’s amount is charged directly to the customer’s bank account.
b) The invoice shows the cost of the specific rate plus the increase, if any, generated by calls or off-season browsing.
4- VOICE SUBSCRIPTIONS
a) Unlimited rates (WE WANT) unlimited calls to national landlines and mobiles, with call set-up included.
b) Use of voice service for telephone conversations only and not for other uses such as walkie talkies or the like. The SIM can only be used on mobile devices; it is prohibited in switchboards, SIM-boxes, telephone booths or other elements of telephone traffic concentration in which mass calls are made or for data traffic management services. In the case of these types of uses, calls will be billed at 10 cents /min and 20 cents. call setup.
5- SECOND LINES
a) Second line rates must be associated with a fibre optics + Mobile or fibre optics + Landline + Mobile. They cannot be associated with Loose Mobile or Loose fibre optics rates.
b) The promotion of the second line with 3GB and unlimited calls for free it's inly available if you contract a pack.
c) The second lines must always be equal to or less than the header line when it comes to GB.
6- DATA SUBSCRIPTIONS
a) Navigation based on the Gigabytes contracted at maximum speed according to coverage (GPRS, 3G, 3G + i4G).
b) For mobile data setup, see https://parlem.com/configurar-apn-mobil/
c) Data overflow: At the end of the data subscription, the browsing speed will drop to 16 Kbps.
d) Consumption notice: When consuming 80% and 100% of the data subscription, the customer will receive the notice via SMS. This SMS may be delivered late, as it will not be issued until the end of the consumer session performed by the customer .
a) SMS: 9.68 cents /SMS to national destinations and 30.25 cents /SMS to international destinations.
b) SMS Premium: This service is not available.
c) MMS: 48.40 cents. regardless of the volume of data (Kbps).
d) International calls: See https://parlem.com/trucades-internacionals
e) Special pricing services: See https://parlem.com/numeros-especials
f) Roaming: See https://parlem.com/roaming
g) Special numbers: Excludes calls to special charging services (901, 902, 70X, etc.) and short numbering (see https://parlem.com/numeros-especials
Common Particular Conditions fibre optics + MOBILE
8- BREAKING THE fibre optics + MOBILE PACKAGE
a) Mobile cancellation or cancellation: In case of mobile cancellation or cancellation in the converged package (fibre optics + Landline + Mobile) and if you want to keep the fibre optics + Landline, the customer will have to indicate to Parlem before the end of the month in which you have requested the cancellation or cancellation of the mobile service what is the fibre optics + Fix rate you wish to receive. If you have not been notified, Parlem will bill you for the service at a rate similar to that of the current period.
b) fibre optics cancellation or cancellation: In case of fibre optics cancellation or cancellation in the converged package (fibre optics + Landline + Mobile) and if desired keep the mobile, the customer must indicate to Parlem before the end of the month that has requested the cancellation or cancellation of the fibre optics service and what is the rate of loose mobile to which you want to take advantage. If you have not been notified, Parlem will bill you for the service at a rate similar to that of the current period.
c) Discharge or cancellation of the fibre optics with second lines
In case of cancellation or cancellation of fibre optics in the converged package (fibre optics + Landline + Mobile + Mobile 2nd line) and if you want to keep the mobile + 2nd line, the customer must indicate to Parlem before finalizing the month in which you have requested the cancellation or cancellation of the Fibra + Fix service and what is the loose Mobile rate you wish to use. In case you haven't been notified Parlem will bill the service at the rate most similar to that in the current period.
d) Unsubscribe or cancel the main mobile line with second lines: In case of cancellation or cancellation on the main mobile line of the package (Fiber + Fixed + Mobile + Mobile 2nd line), and if desired keep the Fiber + Fixed + 2nd line, the customer will have to indicate to Parlem before the end of the month in which you requested the cancellation or cancellation of the mobile service and what is the rate of Fiber + Fixed and Mobile Loose to whom he wishes to take refuge. If you don't notify, Parlem will bill the service at the rate most similar to those there has in the current period.
a) Promotion fibre 100: From 15/04/2021 the price of fiber 100 will be 29.95 € (24.75 € price without VAT) per month for 3
months. After 3 months the price will be € 39.95 (33.01 price without VAT) per month
b) Promotion fibre optics 600: From 15/04/2021, the price of fiber 600 will be 29.95 € (24.75 € price without VAT) per month
for 3 billing cycles. After 3 months the price will be € 44.95 (€ 37.14 price without VAT) per month
c) FIBRE 600 + MOBILE 60GB: From 15/04/2021 for 57,95€ (47,89€ price without VAT) per month. Final price. Promotion valid for new customers and portability.
d) fibre optics 600 + 20Gb Mobile + unlimited calls + Landline: From 15/04/2021 for 48.95 final price (40.45 price without VAT) € / month.
e) fibre optics 100 + 20GB MOBILE+ unlimited calls + Landline: From 15/04/2021 for € 39.95 (33.02 price without VAT) per month final price. Promotion valid for to new highs and portability.
9- EXPENSES and PENALTIES
a) Registration fee: A cost of € 12.10 will be applied for activating the fibre optics service. In case of a converged package (fibre optics + Landline + Mobile) the cost of the SIM of the main line is free and no shipping costs of the SIM will be applied, as this will be delivered by the technician.
If more mobile lines are contracted, the same charges will apply as for the loose mobile (for shipping).
b) Penalty for cancellation /cancellation of installation: in the event that the customer requests the cancellation or cancellation of the service during the following 12 months from the date of commencement of the service, the penalty tion will be 181,50 €.
c) Penalty for non-return of equipment: In the event of requesting cancellation, the customer must return the fibre optics equipment /router for the next 30 calendar days. In case of non-compliance, a penalty of € 100 will be applied for installation costs.
d) Shipping costs of the installer: the service of the installer to register the service or in case of incident it's free. Only if the customer requests the service of a technician and it is not necessary or for unjustified reasons, the customer must pay € 50 for an unjustified visit of the technician.
e) You can see the details of penalties at https://parlem.com/penalitzacions
Particular conditions AGILE TV
Service associated with loose fibre optics or pack
a) AgileTV is a product distributed by Parlem. The TV service is provided by Over the Top Networks Ibérica, S.L.
b) When you contract the AgileTV service, you will receive a 4K TV Box decoder on transfer.
c) Agile TV service must always be associated with a 100/600 fibre optics.
a) Promotion for new customers with Fibre 100 + 20GB, Fibre 600 + 20GB and Fibre 600 + 60GB at 6€ with Rakuten TV subscription. Promotion valid from 15/05/2021.
b) The price for customers is € 6 per month.
11- EXPENSES AND PENALTIES AGILE TV
a) Shipping costs: A cost of € 12.10 will be applied for shipping the decoder. The shipping cost will be unit for each device.
b) Penalty for non-return of equipment: In the case of requesting cancellation, the customer must return the decoder for the next 30 calendar days. In case of non-compliance, a penalty of € 100 will be applied as the cost of the device.
Parlem reserves the right to make a modification of the prices with a minimum notice of one month. In case the customer does not agreed to this increase, you could request the end of the service without penalty
All prices include VAT
Prices for companies VAT not included